Freshsales vs Pipedrive
By Itai Varochik | Updated 2026
Quick Verdict
Overall Winner: Pipedrive (4.5/5)
We tested Freshsales and Pipedrive side-by-side. Pipedrive comes out ahead overall, but Freshsales may be better for specific use cases.
Score Breakdown
| Criteria | Freshsales | Pipedrive |
|---|---|---|
| Features | 8.5/10 | 7.5/10 |
| Ease of Use | 8.5/10 | 9/10 |
| Value for Money | 9/10 | 8/10 |
| Customer Support | 8/10 | 7.5/10 |
| Overall | 8.5/10 | 8/10 |
Feature Comparison
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Built-in Phone | Yes | No |
| AI Lead Scoring | Yes | No |
| Deal Management | Yes | No |
| Visual Pipeline | No | Yes |
| Email Tracking | No | Yes |
| Automation | No | Yes |
Pricing Comparison
Freshsales: Free tier / From $15/mo
Pipedrive: From $14/mo
Freshsales Pros & Cons
Pros
- Built-in phone and chat
- AI lead scoring
- Free tier available
- Clean modern UI
Cons
- Smaller ecosystem
- Fewer integrations
- Reporting needs improvement
- Limited customization
Pipedrive Pros & Cons
Pros
- Best visual pipeline
- Very intuitive
- Strong mobile app
- Good email integration
Cons
- Limited marketing features
- Basic reporting
- No free tier
- Add-ons can add up
Key Specifications
| Spec | Freshsales | Pipedrive |
|---|---|---|
| Rating | 4.2/5 | 4.5/5 |
| Pricing | Free tier / From $15/mo | From $14/mo |
| Year Founded | 2010 | 2010 |
| Headquarters | San Mateo, CA | Tallinn, Estonia |
Our Verdict
Pipedrive wins overall. Choose Freshsales if you value Growing sales teams. Choose Pipedrive if you prioritize Sales teams.
Frequently Asked Questions
Is Freshsales better than Pipedrive?
Based on our testing, Pipedrive scores higher with a rating of 4.5/5 compared to Freshsales's 4.2/5. However, the best choice depends on your specific needs.
What is the main difference between Freshsales and Pipedrive?
Freshsales is known for: AI-powered CRM by Freshworks with built-in phone, email, and chat.. Pipedrive is known for: Sales-focused CRM with visual pipeline management and intuitive drag-and-drop interface..
Which is cheaper, Freshsales or Pipedrive?
Freshsales pricing: Free tier / From $15/mo. Pipedrive pricing: From $14/mo.
Can I use Freshsales and Pipedrive together?
While both tools serve similar purposes in the CRM Software category, some users do use complementary features from both platforms.
What are the pros of Freshsales?
Built-in phone and chat. AI lead scoring. Free tier available
What are the pros of Pipedrive?
Best visual pipeline. Very intuitive. Strong mobile app
Which crm software should I choose?
Choose Freshsales if you value Growing sales teams. Choose Pipedrive if you prioritize Sales teams.