Freshsales vs Salesforce
By Itai Varochik | Updated 2026
Quick Verdict
Overall Winner: Freshsales (4.2/5)
We tested Freshsales and Salesforce side-by-side. Freshsales comes out ahead overall, but Salesforce may be better for specific use cases.
Score Breakdown
| Criteria | Freshsales | Salesforce |
|---|---|---|
| Features | 8.5/10 | 9.8/10 |
| Ease of Use | 8.5/10 | 6.5/10 |
| Value for Money | 9/10 | 6.5/10 |
| Customer Support | 8/10 | 7.5/10 |
| Overall | 8.5/10 | 8.2/10 |
Feature Comparison
| Feature | Freshsales | Salesforce |
|---|---|---|
| Built-in Phone | Yes | No |
| AI Lead Scoring | Yes | No |
| Deal Management | Yes | No |
| Sales Cloud | No | Yes |
| Service Cloud | No | Yes |
| Marketing Cloud | No | Yes |
| Einstein AI | No | Yes |
| AppExchange | No | Yes |
| Flow Builder | No | Yes |
| Tableau | No | Yes |
Pricing Comparison
Freshsales: Free tier / From $15/mo
Salesforce: From $25/user/mo
Freshsales Pros & Cons
Pros
- Built-in phone and chat
- AI lead scoring
- Free tier available
- Clean modern UI
Cons
- Smaller ecosystem
- Fewer integrations
- Reporting needs improvement
- Limited customization
Salesforce Pros & Cons
Pros
- Market-leading CRM with 150,000+ customers
- Unmatched customization and scalability
- 5,000+ integrations on AppExchange
- Einstein AI for predictive analytics
- Free Trailhead training platform
- Comprehensive cloud ecosystem
Cons
- Expensive ($25-$500+/user/month)
- Steep learning curve requiring admin expertise
- Implementation costs can be substantial
- Overkill for small businesses
- Complex pricing with many add-ons
Key Specifications
| Spec | Freshsales | Salesforce |
|---|---|---|
| Rating | 4.2/5 | 4/5 |
| Pricing | Free tier / From $15/mo | From $25/user/mo |
| Year Founded | 2010 | 1999 |
| Headquarters | San Mateo, CA | San Francisco, CA |
| Employees | N/A | 73,000+ |
| Free Plan | N/A | No |
| Best For Size | N/A | Enterprise (200+ employees) |
| Marketing Automation | N/A | Yes (Marketing Cloud) |
| AppExchange / Marketplace | N/A | 7,000+ apps |
Our Verdict
Freshsales wins overall. Choose Freshsales if you value Growing sales teams. Choose Salesforce if you prioritize Mid-to-large enterprises needing scalable CRM.
Frequently Asked Questions
Is Freshsales better than Salesforce?
Based on our testing, Freshsales scores higher with a rating of 4.2/5 compared to Salesforce's 4/5. However, the best choice depends on your specific needs.
What is the main difference between Freshsales and Salesforce?
Freshsales is known for: AI-powered CRM by Freshworks with built-in phone, email, and chat.. Salesforce is known for: The world's #1 CRM platform for enterprise sales, service, and marketing..
Which is cheaper, Freshsales or Salesforce?
Freshsales pricing: Free tier / From $15/mo. Salesforce pricing: From $25/user/mo.
Can I use Freshsales and Salesforce together?
While both tools serve similar purposes in the CRM Software category, some users do use complementary features from both platforms.
What are the pros of Freshsales?
Built-in phone and chat. AI lead scoring. Free tier available
What are the pros of Salesforce?
Market-leading CRM with 150,000+ customers. Unmatched customization and scalability. 5,000+ integrations on AppExchange
Which crm software should I choose?
Choose Freshsales if you value Growing sales teams. Choose Salesforce if you prioritize Mid-to-large enterprises needing scalable CRM.