ServiceNow Review
By Itai Varochik | Last updated February 1, 2026
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Our Verdict
ServiceNow is the enterprise gold standard for IT service management with robust security operations capabilities. Its SecOps module transforms incident response from reactive to proactive. Best for large organizations that need unified IT and security operations.
GetASearch Score: 8.8/10
Rating: 4.4/5 (2847 reviews)
Pros
- Industry-leading ITSM platform
- Integrated Security Operations (SecOps) module
- Automated incident response workflows
- Comprehensive compliance management
- Massive integration ecosystem
Cons
- Enterprise pricing is steep
- Complex implementation and customization
- Steep learning curve
- Overkill for small organizations
Score Breakdown
| Criteria | Score |
|---|---|
| Features | 9.5/10 |
| Ease of Use | 7.5/10 |
| Overall | 8.8/10 |
What is ServiceNow?
ServiceNow is a cloud-based IT service management (ITSM) platform that helps organizations manage IT services, security incidents, and operational workflows. Its Security Operations (SecOps) module provides integrated security incident response, vulnerability management, and threat intelligence.
Security Operations Module
ServiceNow SecOps connects security tools with IT operations to automate incident response. It ingests alerts from SIEM, endpoint, and network security tools, creates structured response workflows, and tracks remediation through to completion. The platform reduces mean time to resolution (MTTR) by automating repetitive triage and routing tasks.
Compliance and Risk Management
The Governance, Risk, and Compliance (GRC) module provides continuous compliance monitoring against frameworks like SOC 2, ISO 27001, NIST, and GDPR. It maps controls to policies, automates evidence collection, and generates audit-ready reports.
ServiceNow Features
| Feature | Available | Description |
|---|---|---|
| No | ||
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| No |
ServiceNow Pricing
From $100/user/month
Best For
- Large enterprises with complex IT environments
- Security operations centers (SOCs)
- Organizations needing unified IT and security management
Not Ideal For
- Small businesses
- Teams without dedicated IT staff
- Budget-conscious startups
Final Verdict
ServiceNow is the enterprise gold standard for IT service management with robust security operations capabilities. Its SecOps module transforms incident response from reactive to proactive. Best for large organizations that need unified IT and security operations.
Frequently Asked Questions
What is ServiceNow used for?
ServiceNow is primarily used for IT service management (ITSM), but its platform extends to security operations, HR service delivery, customer service, and business workflow automation.
Does ServiceNow have security features?
Yes, ServiceNow Security Operations (SecOps) provides security incident response, vulnerability management, threat intelligence integration, and compliance tracking in a unified platform.
How much does ServiceNow cost?
ServiceNow uses custom enterprise pricing typically starting around $100/user/month, but actual costs vary significantly based on modules, user count, and implementation scope.