Freshsales Review
By Itai Varochik | Last updated February 1, 2026
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Our Verdict
Freshsales is the best CRM value for small sales teams that want AI-powered insights and built-in communication tools without enterprise pricing. It won't match Salesforce for complex organizations, but it punches well above its price point.
GetASearch Score: 8/10
Rating: 4.2/5 (680 reviews)
Pros
- Built-in phone and chat
- AI lead scoring
- Free tier available
- Clean modern UI
Cons
- Smaller ecosystem
- Fewer integrations
- Reporting needs improvement
- Limited customization
Score Breakdown
| Criteria | Score |
|---|---|
| Features | 8.0/10 |
| Ease of Use | 8.0/10 |
| Value for Money | 9.0/10 |
| Customer Support | 7.0/10 |
| Overall | 8.0/10 |
What is Freshsales?
Freshsales is a CRM platform built by Freshworks, designed specifically for small and mid-sized sales teams that want powerful automation without enterprise complexity. Launched in 2016 as a standalone product within the Freshworks ecosystem (which includes Freshdesk, Freshchat, and Freshmarketer), Freshsales has evolved into a capable AI-powered sales tool. The standout feature is Freddy AI, Freshworks' artificial intelligence engine. Freddy provides contact scoring (predicting which leads are most likely to convert), deal insights (flagging at-risk deals), and next-best-action recommendations. For teams that lack dedicated sales ops analysts, this AI-driven guidance can meaningfully improve conversion rates and pipeline management. Freshsales' built-in phone and email capabilities eliminate the need for separate communication tools. You can make calls directly from the CRM (with call recording and voicemail drop), send tracked emails with open/click notifications, and set up automated sequences for follow-ups. The two-way email sync with Gmail and Outlook keeps all communication centralized. The visual deal pipeline uses a Kanban-style board that's intuitive for new users. Drag-and-drop deal management, weighted pipeline forecasting, and customizable deal stages cover standard sales workflows well. Territory management and team-based access controls are available on higher tiers for larger organizations. Pricing is competitive: the free tier supports up to 3 users with basic contact and deal management. Growth ($11/user/month), Pro ($47/user/month), and Enterprise ($71/user/month) tiers add automation, AI scoring, and advanced reporting. Compared to HubSpot's steep jump from free to Professional, Freshsales' pricing curve is much gentler. Limitations include a smaller integration ecosystem than Salesforce or HubSpot, less sophisticated reporting for complex organizations, and the fact that Freshsales works best within the Freshworks ecosystem. If you're already using Zendesk for support or Mailchimp for marketing, the cross-platform synergies are diminished.
Freshsales Features
| Feature | Available | Description |
|---|---|---|
| Built-in Phone | Yes | Make calls from CRM |
| AI Lead Scoring | Yes | Freddy AI predictions |
| Deal Management | Yes | Visual sales pipeline |
Freshsales Pricing
Free tier / From $15/mo
Best For
- Growing sales teams
- SMBs
- Teams wanting built-in phone
- Freshworks users
Final Verdict
Freshsales is the best CRM value for small sales teams that want AI-powered insights and built-in communication tools without enterprise pricing. It won't match Salesforce for complex organizations, but it punches well above its price point.