Zoho CRM Review
By Itai Varochik | Last updated February 1, 2026
Affiliate Disclosure: GetASearch may earn a commission when you sign up through links on this page. This doesn't affect our ratings or editorial independence. Read our methodology.
Our Verdict
Zoho CRM offers the best value for small to mid-size businesses. Its free tier is genuinely useful, and the Zoho ecosystem provides unmatched breadth of integrated tools.
GetASearch Score: 8/10
Rating: 4.3/5 (1400 reviews)
Pros
- Very affordable
- Free tier for 3 users
- AI assistant (Zia)
- 50+ Zoho app integrations
Cons
- UI less modern
- Steep learning curve
- Customization can be complex
- Support response times
Score Breakdown
| Criteria | Score |
|---|---|
| Features | 9.0/10 |
| Ease of Use | 7.0/10 |
| Value for Money | 10.0/10 |
| Customer Support | 6.0/10 |
| Overall | 8.0/10 |
What is Zoho CRM?
Zoho CRM is a comprehensive customer relationship management platform with an AI assistant (Zia), workflow automation, and deep integration with the broader Zoho suite of 50+ business apps.
Zoho CRM Features
| Feature | Available | Description |
|---|---|---|
| AI Assistant | Yes | Zia AI for predictions |
| Workflow Automation | Yes | Automate sales processes |
| Multi-Channel | Yes | Email, phone, social |
Zoho CRM Pricing
Free tier / From $14/mo
Best For
- Small businesses
- Zoho ecosystem users
- Budget-conscious teams
- Growing companies
Final Verdict
Zoho CRM offers the best value for small to mid-size businesses. Its free tier is genuinely useful, and the Zoho ecosystem provides unmatched breadth of integrated tools.